Returns & Exchanges

We want you to love your 11ELVN CO. pieces. If something isn't right, here's how we can help.

Change of mind

  • Returns or exchanges are accepted within 30 days of delivery.
  • Items must be unworn, unwashed and in original condition with all tags attached and in their original packaging.
  • We'll offer an exchange for a different size or colour (subject to stock), store credit, or a refund to your original payment method.
  • Return shipping for change-of-mind returns is paid by the customer. Original shipping costs are not refunded.
  • Sale items, caps that have been worn, and gift cards can't be returned for change of mind.

Faulty or incorrect items

If your item arrives faulty, damaged or not as described, contact us within 30 days of delivery with your order number and photos. We'll cover return shipping and offer a repair, replacement or refund.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

How to start a return

  1. Email info@elvnco.com.au with your order number, the item(s) you're returning and whether you'd like an exchange, store credit or refund.
  2. We'll reply with the return address and instructions.
  3. Send the item back using a tracked service. We're not responsible for parcels lost in transit on the way back to us.

Refunds

Once your return arrives and is checked, we'll email you to confirm. Approved refunds are processed to your original payment method within 5–10 business days.

Questions? Contact us and we'll sort it out.